Pledge, Share, Do, Inspire

Staff genuinely are our biggest asset. In my trust, we aim to help people do their job and improve their job. This week’s staff blog sets out how some of my nurses inspired me this week. Tracey and Memory – you are the epitome of what makes the NHS great.

This week saw the launch of the NHS Change Day campaign building up to 3 March 2014. I was fortunate to attend the afternoon of the event, where around 300 delegates spoke about the impact that Change Day had on them and their work. It was an inspiring day, encapsulating all that is good and right about the NHS. It was humbling to hear the stories from staff and patients – and there were a number of ideas we could pinch too.

ChangeDay

I was invited as I was one of the CEOs featured in a “Kick-Starter” film shown at the event. You can see the film here

Here is my pledge:

We have over 10,000 staff and public members in LCH. They are a huge asset in driving service improvement.  They help to fulfil important elements of our strategy:

–  to ensure that people in the trust have two roles – to do their job and improve their job.

–  to ensure that local people feel they have a real say in care delivery

On that basis, I want over 100 staff and public members to make improvement pledges for NHS Change Day, so that they become actively involved in improvement within LCH.

My pledge then has two parts:

I will double the number of back to the floor sessions that I undertake – to 24 a year – and use the extra sessions to spend time in the teams that have implemented the service changes suggested by staff and patients;

and

I will hold a monthly surgery with staff and public members to hear about service improvements, celebrating where it is going well and clearing blockages where required.

Our innovation and service improvement team have put in place the process and support required to make this happen.

Make your pledge here: NHS Change Day Site

If staff have two jobs in my Trust – to do their job and improve their job – then we need to celebrate both. Regular readers should know that I like to do both and do so often. It was great then to hear from Joan, one of our fantastic District Nurse Caseload Holders this week. She said this:

I wanted to let you know about an event that happened this week at work and I felt the commitment the student nurse and staff nurse showed needed recognition.

Two nurses and a student nurse were attending to a dying patient when they were shouted by the patient’s family to say there was a crash outside the house whereby a van had hit 2 stationary cars – namely the nurses’ –  then flipped on its side. They were able to make the terminal patient comfortable then go to attend the accident. They were able to make the area safe and get the patient onto a safe area and treat until paramedics arrived at which point they were able to go back into the house and continue with the care of the terminal patient whilst the emergency services continued their work outside. The patient needed further treatment and was left comfortable and then the nurses were able to speak with the police as one of the nurse’s cars needed towing away and the other was taken away safely then the staff involved returned to finish their work later that afternoon.

I feel in these very stressful times this shows great commitment to their work and feel they need some recognition. The staff nurse was Tracey and the student Memory.

I wanted to say thank you to Joan for highlighting this – which epitomises community nursing for me. You never know what will happen in the community!

I also wanted to say thank you to Tracey and Memory – you are an inspiration and demonstrate why we must support staff at all times. Leading form every seat.

Thanks

Rob”

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