Sometimes you look at something so often, the obvious becomes “hidden in plain sight” and we cannot see the wood for the trees.
The Internet is a wonderful thing. I was perusing twitter recently when I came across this brilliant little clip of Richard Feynman via Brainpicker.
In it, Feynman explains how we all think trees grow out of the ground and then goes on to explain how they are really made out of the air (the carbon that makes the wood comes from Carbon Dioxide in the atmosphere). He then goes on to explain how fire from burning wood is “stored sun” – the energy from the sun as it finally finds a way of escaping. It is magical and once I understood it, obvious. (I did have to rely a bit on my A Level Chemistry)
Richard Feynman was an amazing individual on many levels. A Nobel prize winning physicist, safecracker, calligrapher, musician, author , joker, polymath. [Read “Surely you are joking Mr Feynman” to learn more]. His biggest gift was teaching and a love of equipping people with the tools to make them think.
This little film made me think very hard about the NHS and how we talk about it, debate it and consider its power.
The usual debate goes that the NHS grows out of a national system of commissioning and provision, with regulation of the market and regulation of the quality of care that is provided. Funds flow from the Treasury and care comes out of the other end. The NHS is delivered in homes, hospitals, GP surgeries, pharmacies, dentists, schools and health centres paid for by the money that nourishes it and makes it grow. That is clear for all to see……isn’t it?
But just as trees don’t grow out of the ground then the NHS is made not from the system or the buildings or the money it costs. It is made of the people who work in it and from the values we share. Over 1 million people, most of whom work incredibly hard and deliver great care as Professor Michael West concluded in the biggest ever rersearch study into the culture of the NHS:
“Many NHS staff – from the blunt end to the sharp end – demonstrate every single day the values of safety, civility, and compassion, providing the highest quality of care to patients even in challenging circumstances. Their excellent work must be celebrated. More than that, their values must be continually reinforced through the commitment and actions of leaders”
So obvious yet never the first frame of reference in the debate. And you don’t need a degree in chemistry, or a polymath
genius to explain how to see our wood from our trees. It is our staff, us that make the NHS….and the care that comes out is the “stored values” escaping as compassion,kindness, empathy, dignity and respect. Or, as we know to our cost when things go wrong, not.
Over to my team…..
Happy New Year! See you all in 2014.